At ThePrintDotIn, customer satisfaction is our top priority. We understand that sometimes you may need to cancel an order or request a refund. This Refund and Cancellation Policy outlines the terms under which cancellations, returns, and refunds are handled. By making a purchase with ThePrint, you agree to the terms set forth in this policy.

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Cancellation Policy

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If you wish to cancel your order, please contact us as soon as possible at theprintdotin@gmail.com. Orders can only be canceled if they have not yet been processed or shipped. Once an order has been processed or shipped, it cannot be canceled. If your order has already been dispatched, you may need to follow our return process to obtain a refund.

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Return and Refund Policy

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We want you to be completely satisfied with your purchase. If you are not happy with your order, you can return it under the following conditions:

1. Eligibility for Returns:

   • Items must be returned within 15 days of delivery.

   • Items must be in their original condition, unused, and in their original packaging.

   • Custom-made or personalized posters are not eligible for return unless they are defective or damaged upon arrival.

2. Return Process:

   • Contact our customer service team at theprintdotin@gmail.com to initiate a return.

   • Provide your order number and a detailed description of the issue.

   • Our team will provide you with a return authorization and instructions on how to return the item.

3. Shipping Costs:

   • If the return is due to a defect or error on our part, ThePrintDotIn will cover the return shipping costs.

   • If the return is for any other reason, the customer is responsible for the return shipping costs.

4. Refund Process:

   • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

   • If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

   • Original shipping charges are non-refundable unless the return is due to a defect or error on our part.

 

Damaged or Defective Items

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If you receive a damaged or defective item, please contact us immediately at theprintdotin@gmail.com. Provide your order number and photos of the damaged or defective item. We will work with you to resolve the issue promptly by offering a replacement or a full refund, including any shipping costs.

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Non-Returnable Items

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Certain items are non-returnable, including:

• Custom-made or personalized posters (unless defective or damaged)

• Items purchased on clearance or sale

 

Contact Us

 

If you have any questions or concerns about our Refund and Cancellation Policy, please contact us at:

ThePrintDotIn
Email: theprintdotin@gmail.com
Phone: 8840979989

We appreciate your business and are committed to ensuring your satisfaction with our products and services. Thank you for choosing ThePrintDotIn.